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Refund policy

Refund is possible under the following circumstances:

A) Order is cancelled upon request. Please email to info@KeralaGiftShop.com to cancel the order.

The amount of refund related to an order cancellation is as follows 
100% When credit card has not been charged and your order items are not ordered from our supplier
90% When credit card has been charged and your order items are not ordered from our supplier
40%  When we start processing your order
0% After your order items leaves our office


B) Other Amount Refunded Conditions

1)  Recipient not satisfied with the item delivered.

If the recipient is not satisfied with the items delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that the recipient refuses to accept the item and returns the same instantly at the address stated on the Delivery Order with intact condition. AND Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.

2) Unavailability of ordered item types or colors

If the customer has ordered the item types or colors that are not available ( Example - due to shortage in supply ) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.

3) Destination of delivery is beyond our coverage

In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.

How is the refund procedure being carried out?

Refund will be carried out to your credit card within three days once, one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Please keep this refund notification safely for checking against your credit card bill.