To send gifts to Kerala, you must contact us in whatsap and provide contact information, Delivery location details, Delivery Date, Delivery Time [Usual time is between 10AM to 5PM]. This information is used to fulfill your order. If we have trouble processing an order, we’ll use this information and contact you back.
All Gifts are shipped by our dedicated delivery personals from our offshore partners, if we cannot meet a delivery date we will normally notify you. keralagiftshop.com will ship all orders based on the customers’ requirements and we will notify you as soon as our representative make the delivery.
keralagiftshop.com shall be responsible for fulfilling your orders (either directly or through its delivery partners) deliver product to recipient
Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. However, in all major towns we deliver on the same day or next day, within four business days in all other places.
In case of Heavy Rains, we reserve the right to reschedule the delivery to an earlier or later date.
For any complaint against the quality of product delivered, the customer / recepient is required to provide an image of the product delivered within 48 hours of delivery. Even though there is no refund or redelivery delivery policy we would like to hear from you to improve our service.
We do guarantee the delivery on date, but we don’t guarantee the delivery on any particular time.
We do try to deliver well within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time.
With regret, we inform you that we do not have a cancellation policy.
In case the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery. Hence we insist you to provide 24 hours contact number of the recipient.
Orders, including Midnight Orders, received after 9 AM GST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
We recommend you to order the gift well in advance so that we can delivery your gift exactly on the expected date and time.
For any order in which problem arises due to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given.
If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
Products may vary in shape, size, color or ingredients subject to availability at the time of order. There can be slight difference in design. If a product is unavailable, the next closest resembling product of the same price or higher will be delivered without notification. Instances where the delivery is placed for 3 days or more after the order date, we will notify the sender about the unavailable item and alternatives available. We are here to provide the best service possible.
Since all cases are different, the management at KeralaGiftShop.com reserves the right to take final decision on all refund policies.
Important Note:
PROVIDE A VALID WORKING PHONE NUMBER TO CONTACT THE RECEIPIENT. (Wrong phone numbers is non-refundable and may lead to delays.)
Place your orders well ahead of time, so we have enough time to get your gift at the scheduled date and time.
* ALL ORDERS PLACED THROUGH KERALAGIFTSHOP WHATSAPP WILL BE IN ACCORDANCE WITH THE ACCEPTANCE OF THE ABOVE TERMS AND CONDITIONS AS WELL.*